"so long as the kellys tank is there it gets filled to 80% you got an estoment if it takes 25 more bucks to fill to 80 so be it that how the contract between kellys and your land lord works"
The bottom line is this: If you ever need propane in the Richland, Ashland, Morrow, Wayne or Knox county areas, be advised of said business practices by Kelly's Propane! I explained to the accountant that by screwing over a customer for a mere $25.00 they are both unethical as well as stupid for not considering the long term benefits of future fill ups! In other words, they are penny wise but pound FOOLISH! Now Kelly's refuses to relinquish the difference of the remaining amount - $250.00 of fuel! They claim the landlord signed an agreement but he states he never did. Again due to Kelly's Propane own ADMITTED error! Kelly's accounting staff REFUSED to listen to reason. I tried calling Kelly on various occasions and even asked the landlord to call on my behalf.
(Being on a limited income really makes for a difficult situation) Then I suggested to let the $25.00 amount ride until the next refueling which was also denied by the clerk.
It's our policy to keep costs down so the responsibility is yours!" I then suggeste they send the guy out to remove the 10 gallons of fuel to which the reply went like, "Sorry, we won't do that. The clerk's first words were, "You can either pay it or we will close your account and repossess the tank!" Taken aback, I explained that it was THEIR mistake and thus I should not have to pay anything. I got a phone call laster that week stating the driver "over filled" my tank and that I would have to PAY the difference. Two days later, a driver came out to fill my tank. I was quoted (approximately) $550.00 to fill it to the maximum of 80% capacity. I explained the meter on my tank read 10% at the time. I did not have the $2,500 to buy my own tank nor the $1,000 + to get another company to come in and setup their tank facilities.īeing on a fixed income, I contacted Kelly's in January 2006 about a refill. I rented a home from a landlord who had a propane heating furnace and unfortunately Kelly's Propane was the name on the tank.
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